We want you to be happy with your purchase. Please read our returns policy below:
- Change of Mind: For hygiene reasons, we cannot accept returns of opened or used skincare products. Unopened, unused products in their original product packaging may be returned within 14 days of delivery.
- Damaged, Faulty or Incorrect Items: If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you.
- Return Costs: Customers are responsible for return postage on change-of-mind returns. For faulty, damaged, or incorrect items, return shipping will be covered by us.
- Return Process:Email us at [insert clinic email] with your order number.We’ll provide return instructions and a return address.Once the return is received and inspected, we’ll process your refund to the original payment method.
